Features 2 min read • SEP 27, 2026

Voicemail Transcription for Twilio: Read Messages, Skip Playback

Read Twilio voicemail transcripts in the same Mango thread as calls and texts. See what a caller said without playing the message. Pro feature.

Missed calls are easy. It’s the two-minute voicemail you have to play three times that slows you down. With voicemail transcription for your Twilio numbers, Mango lets you read what the caller said instead.

TL;DR: Mango turns voicemails on your Twilio numbers into transcripts that sit in the same conversation thread as your calls and texts. Skim what a caller said in seconds — no playback needed. Voicemail and transcripts are a Mango Pro feature.

Read Voicemails Instead of Playing Them

When someone leaves a voicemail, Mango drops the message and its transcript right inside that contact’s conversation thread — next to the missed call and any texts you’ve exchanged.

An iPhone showing Sarah Mitchell's conversation thread in Mango: an incoming call, a text, then a voicemail with its written transcript, with the voicemail bubble enlarged beside the phone

Every voicemail lands in the thread, next to calls and texts.

Each bubble shows the recording length and a Transcript box with the caller’s words, so you can skim what they said in seconds — no headphones, no scribbled notes.

Close-up of a voicemail bubble in a Mango thread showing "Voicemail 0:24" with a Transcript box containing the caller's message, received at 9:32 AM

Read the message without pressing play.

Pair It with Business Hours

Business Hours (also Pro) can auto-route after-hours calls straight to voicemail with a “we’re closed” greeting. Each of those messages lands in the thread, transcribed and ready to read in the morning. Here’s how to set up Business Hours.

A 45-second walkthrough of Business Hours and after-hours voicemail.

What It Costs

Voicemail and transcripts come with Mango Pro: $29.99/year — just $2.50/month, billed annually — with unlimited accounts, numbers, and devices. On any plan, you pay Twilio directly for your number and usage.

Get Started

  1. Download Mango on your iPhone or iPad.
  2. Sign in and connect Twilio with your Account SID and Auth Token.
  3. Enable your numbers for Voice.
  4. Upgrade to Pro to turn on voicemail and transcripts.

Mango is not affiliated with Twilio Inc.

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